(I can't find the author of this. If you know please pass on the information.)
I had spent an hour in the bank with my dad because he had to transfer some
money. While we were waiting for the banker I said, "Dad, why don't we activate
your internet banking?"
'Why would I do that?' he asked.
'Well, then you won't have to spend an hour here for things like transfers.
You can even do your shopping online. Everything will be so easy!"
He asked, "If I do that, I won't have to step out of the house?"
"Yes!" I said. "Amazon delivers everything."
His answer left me tongue-tied. He said:
"Since I entered this bank today, I have met four of my friends. I
have chatted with the staff who know me well. I like to come to the bank. I have enough time; it is the physical
touch that I crave.
"Two years ago, I got sick. The owner from the produce market came to
see me, sat by my bedside, and cried. When your mom fell down a few days back
on her morning walk, our grocer saw her and immediately got his car to rush
her home because he knows where I live.
"Would I have that human touch if I did everything online? Why would I want
everything delivered to me and force me to interact with just my computer? I
like to know the person that I'm dealing with and not just the seller. It
creates bonds of relationships. Does Amazon deliver all this as well?'
Spend time with people, not with devices.