Thursday, January 13, 2022

Seating Snafu

Last April Hubby Tony and I purchased a pair of love seats for our living room area. We put a deposit down, and the store told us they would be ready to be delivered at the beginning of September, approximately 20 weeks later. At the end of August I got a call that because of production delays the delivery date was being pushed back into December. At the end of November another call pushed the date back again-this time into February. 

On Monday I came out of the gym and saw that I had missed a call from the store. This time, though, they were calling with good news. Our love seats were in and ready to be delivered! I called the store back and arranged the delivery for today. Their policy is to call the day before with a three-hour delivery window. This afternoon the truck actually showed up two minutes before the beginning of the window but I didn't mind at all.

The first thing the two workers did was move our old couch into the garage. The new seating was more modular (the back cushions were detached from the base), which made for lighter loads to bring in but more of them. When everything was inside one of the workers put all the pieces together and the other one went back outside and organized the truck.

At the end of the installation I discovered a big problem. One of the loveseats had manual lift footrests (which is what we ordered). The other one had power footrests. Both of the pieces float in the middle of the room. There are no electrical outlets for a power footrest plug in the middle of the floor.

 The worker was extremely apologetic. He called the office, took photos of the tags on the underside of both pieces, told me the store office would call, and left. Twenty minutes later the office did call. The man was falling all over himself to apologize. According to the invoice the correct pieces were ordered; the mistake was on the part of the furniture company. Hr said he wanted to know what the store could do to make it right, but before I could say anything he offered to give us a rechargeable battery pack for the power seat. 

I discussed it with Tony and we thought that was a sensible solution. Next week we get to wait around for the battery pack delivery. In the meantime, Tony and I will enjoy using one of our new seats.

Five years ago: Free To Good Home

22 comments:

  1. Wow! That's a nice resolution by the furniture company! I knew they had battery packs for fancy singular recliners. I think you have to charge it periodically, like once a month or once a week. Have fun, finally! Linda in Kansas

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    1. More than likely Tony and I will use the love seat that's in the same place as the old couch (which currently has the manual lift). Under that scenario the other piece will get less use, and recharging will be just an occasional chore

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  2. And a lifetime supply of battery packs.

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  3. What a story ... so frustrating when deliveries go all wrong. A good solution in your case.

    God bless.

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    1. It was frustrating for just a short time...then I figured things happen.

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  4. Isn't that tough. Good compromise. My daughter ordered a l-sofa for the basement, and it took about the same time-line.
    We ordered a carpet, after I lobbied for 6 years for one, and they brought the wrong one! Again, the company mislabeled them. sigh. They brought mine, though!

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    1. It's crazy how the furniture industry has been impacted by everything going on. In our case the furniture was special ordered and who knows how long it would have taken to get the mistake corrected.

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  5. I'm glad a solution was offered. I wonder how many lifts the battery pack will be good for.

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    1. I've been trying to find an affordable recliner. I saw one on sale at Freddies for under $200 and it was comfortable but I couldn't find a store employee to help me get it (was just before Christmas) and I can't be in a store too long standing, my back hurts. I wish I could have found an employee though. I never thought much about the need to be near a plug in for an electric recliner but now I will.

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    2. I wonder about the battery pack, too, but right now it will be on the less frequently used seat.

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  6. Glad you found a workable solution!

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  7. In an age where customer service is, for the most part, nonexistent, I think what that store may be revitalizing the use of those two words put together. I hope you love your new love seats.

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    1. We've bought furniture from this company before, and thought they did a good job, but after this experience I will definitely always shop there first.

      After 24 hours I can say that I definitely enjoy sitting on a surface that doesn't sag.

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  8. I'm so glad the store could "make it right." It sounds very comfortable.

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    1. The old couch had an indentation right in the middle of my cushion. The new one is firm. It took me a little bit of time to get used to the difference :-)

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  9. Dear Kathy G. We're the dangerous people...ya know, the ones who, for so many years, got up and went to work. And now, the 2nd half, we need or want to buy things, and have the means to do so...uhm, because of wise money management...ya think? Well, evidently, such does not sit well with a very wicked elite - so they conjured up a way to totally foul up the economy. Once again, it's the healthy, the motivated, middle-class who get punished - for no better reason than being who we are: motivated, prudent, and dealing with whatever problems we face. The peewees (male and female) hate us.

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    1. That's an interesting theory. I'll have to think on it.

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