Saturday, September 4, 2021

What's It Going To Take?

The other day I was setting up an account on a website. The first screen asked for my name and email address. Easy stuff. The next screen asked me to choose a User ID and password.

As is often the case, there were specific requirements for the password. It couldn't contain 3 or more of the same character in a row, had to have at least 8 characters including one letter, one number, and a special character (! @ $ % ^ & *). It couldn't be the same as the User ID, and the string of characters in the new password box and confirm password box had to match. I typed:

Number/Capital letter/Number/Lowercase letter/Lowercase letter/Pound sign/Number/ Capital letter/Number/Lowercase letter/lLwercase letter/Number/Number/Exclamation point
And then typed the same string a second time in the confirmation box. Each requirement got a check mark next to it when it was satisfied. At the end everything was good to go except for the special character. The site didn't think I included one. I went back and reviewed my work. Even typed the string into a Word document so I could see it in black and white. I definitely had completed the field correctly.

Just to make sure, I modified my potential password, adding a dollar sign in the beginning. The site was still unsatisfied. I was getting angry. I copied and pasted their list of acceptable special characters into Word, carefully added letters and numbers in between each, then pasted the result into the website. Would you be surprised if I told you I still didn't meet the requirements for the dang special character one? Everything else was just fine.

I got frustrated and walked away. Later I was chatting with some people, who were full of suggestions. I should clear out my cookies and computer cache. Try a different email address. Try a different special character. Drop one of the special characters.

If this wasn't an account I needed I would have bagged the whole thing. Eventually I ended up attempting the password setup with three different browsers on two different computers. Always got the same result. I chatted with the website help desk, who couldn't figure out the issue and put in a ticket to the Technical department. I was frustrated that I wasted much time in on this, but felt vindicated that it wasn't something I did wrong.

Later in the day I got a call from the help desk person asking me to verify exactly what special characters I used. I gave her the information she was looking for,. She said she would pass it on to the Tech team and get back to me with an answer. Twenty four hours later I still hadn't gotten my answer, so I went back to the website and attempted to log in. Worked like a charm, and ten minutes later I had completed my business there.

Five years ago today: Twin Trails Teaser

18 comments:

  1. I always get frustrated and call upon my son! Tell him to just fix it as he has a back door in my laptop!

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  2. You think they did something? Anyway good it works now.

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    1. As long as I could do what I needed to I don't care what they did on their end :-)

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  3. They fixed something. It was really nice of them to call you back, HA!

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  4. That is frustrating. I hate to waste time like that!

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    1. We all have better things to do then wrestle with computer issues.

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  5. That was really frustrating! I really hate trying to think up another password.

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    1. I usually let my password program suggest a random string to use, but I did it manually this time so I could make sure the string satisfied all the requirements.

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  6. So frustrating! I have about 4 different passwords that I use on my accounts. I have to use the password app on my iphone to keep track of what password is on what account!

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    1. I've moved to having a different password for every site, which makes it impossible to remember. Thank goodness for password apps!

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  7. I just hit the keyboard and whatever appears on the screen is my password.

    God bless.

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    1. That's not a bad idea but I hope you save the string so you can recreate it the next time you need to log in.

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  8. I panicked when I thought I had permanently deleted a document. Was I releived to come back later in the evening and discover it had reappeared.

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  9. Clearly they fixed the issue, would have been nice if they had bothered to let you know. But then, not even knowing the site, ask me if I'm surprised.

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