This morning at the mall Customer Service desk I was assisting a woman who'd asked for an electric scooter. I was chatting with her as I left the desk to get the scooter from the storage area when a second woman pushed in and asked me where a store was.
Even though she'd been rude I didn't want to stoop to her level, and I told her I'd be with her in just a minute as I continued to the storage area. That wasn't what she wanted to hear, though. In an even more demanding tone she repeated her question.
After almost three years at the mall I know the layout like the back of my hand, but I was so taken aback by her attitude that I had to stop and think. I pointed her in the direction of Macy's and she went on her way. It wasn't until I was driving the scooter to the original customer that I realized I'd made a mistake. Bossy Woman had asked for a store on the second level. I'd sent her towards a store on the first floor that has a similar-sounding name.
I halfway expected her to come back and complain, but she never did.
Five years ago today: News On The Run (Updated)