When we decided to sell our house, we chose a very large brokerage firm that uses a 'team' approach. We actually are working with two agents--one for the selling process and another one for the buying part. And then after a contract is signed on either end, the paperwork gets handed off to people who do nothing but concentrate on the closing details. The firm has their own website, Facebook page, Twitter account, and YouTube channel.
Out of the dozens of people who work at the agency we had only met two. So when Hubby Tony got an email inviting us to come to their office to pick up a complimentary pie, we decided to take advantage of the opportunity.
When Tony got home from work he changed clothes, then we got organized and left the house. Thanks to Google it was easy to find the office in a building about a half hour from our house. Just inside the front door of the building an associate was sitting at a folding table. She asked if we were there to pick up a pie, and when we said we were escorted us down a couple of halls to a room that looked like it would normally be a conference room. However, today it had morphed into Pie Central. One long table held Costco-sized apple and pumpkin pies. The associate handed us the apple one we had requested, then got the attention of one of the firm's owners.
The owner came over and talked to us for a couple of minutes, then thanked us for coming by. On the way out of the room we briefly talked to the other owner. I grabbed a cookie from a table that held a selection of snacks before we wound our way back out to the entrance.
Five years ago today: Time To Scale Back
Sounds like a great offer!
ReplyDeleteGood customer service.
ReplyDeleteI agree.
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