There have been a couple of times recently I've had a second job to do at the mall after I clocked out from my job at the Customer Service desk. On those days I stopped in the mall bathroom to change out of my work clothes, then put my things in the car and came back in to shop 'secretly' in a store.
It's been a little over a month since I signed up with a secret shopper company. Since then I've evaluated several places. I'm learning that the vast majority of mystery shopping is done for chain businesses and restaurants. By contracting with a mystery shopping company the Corporate office can keep tabs on how their branches are doing. So I report on things like an associate's greeting, the sales team's knowledge, how long I had to wait to be served, and the
availability of merchandise.
When I'm on a secret shopping adventure I always feel like I'm acting out a role, but somehow it seems even more clandestine to check up on a store that's not too far from where I do my regular work. So far everything at the mall's been commendable (which makes me happy; I take a lot of pride in my workplace).
you really enjoy this don't you?
ReplyDeleteYes, it's a lot of fun.
DeleteI once did a secret shopper gig for a dear friend who is a big executive with a giant cosmetic company. After a day of visiting cosmetic counters, I met back up with my friend and addressed her meeting of area managers telling about my experiences both positive and not so positive. I loved it!!!
ReplyDeleteWow--a whole day of shopping for makeup. How fun!
DeleteI think that sounds like a very fun experience!
ReplyDeleteYes, it is.
DeleteI am surprised you aren't recognized since your customer service desk is open for everyone to see.
ReplyDeleteI'm sure some recognize me, but since I spend many lunch hours shopping in the mall it's not unusual to see me in the stores.
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