Thursday, November 7, 2013

Location, Please

In addition to the permanent stores, the mall I work at has a fair number of booth tenants.  Some of them are more permanent than others (for example, the cell phone carriers have sturdy walk-in stands) and show up on the mall directory, but the modular kiosks are wheeled into place as needed by the management department and removed when no longer needed.  Because they're so transitory they are not listed in the directory.

In the past month the temporary stores have been popping up like mushrooms.  Several of them have similar-sounding names and I have trouble keeping them straight.  This morning before I started my Customer Service desk shift I walked around the mall and made a list of all the booths and their location.  

At first the list was only for my personal use and included just the new stands, but then I realized we'd be having some temporary holiday help at the desk and that person might find the information helpful, so I included all of them.  When I got back to the desk I put the information (organized alphabetically by floor) into a document, then printed out two copies and put one by the phone.  I set he other one at the end of the desk where we greet customers.

 I actually had a chance to use the list today.  A woman called asking about a cell-phone repair booth.  We have three different "i-"kiosks; based on her description of where the booth was located I was able to find the store name and give her the phone number.

Five years ago today: New Thing #301--A boost?


  1. Replies
    1. The older I get the worse my memory gets. I need all the memory joggers I can get :-)

  2. great idea! Our mall got rid of a lot of booths, the thinking is that they want to be more upscale, a pity.

    1. My mall usually has fewer than some of the others in the area, but they add more around the holidays each year.

  3. Well done! I'm sure that in your job organization and information are the most important elements. And I can only imagine how crazy things get as the holidays get closer and closer. Looking forward to the stories!