I answered the phone last week at the mall Customer Service desk. The woman on the other end introduced herself as Sister Susan, an employee of a local home health care company. She was here in the mall with a client; did we have any wheelchairs available for them to use?
We did, and I explained to her where the desk was located. Five minutes later a trim middle-aged woman appeared. By her serene countenance I had no doubt she was the person I'd talked to.
Sister Susan explained she'd left her client sitting on a bench outside Macys and needed to get back to her quickly. Per our desk procedures I asked for an ID before I handed over the wheelchair. Sister started digging through her small shoulder bag and came up empty-handed. She explained she'd left her larger purse in the car; the best she could offer me was a business card.
Our desk has pretty stringent regulations, but we also have some flexibilty. I decided to use my judgement and let Sister Susan have the chair. If you can't trust a nun, who can you trust?
Five years ago today: New Thing #221--Here or To Go?
:-) Amen to that!
ReplyDeleteDid she bring the chair back? I'm kidding! And for sure, if you can't trust a nun then really who can you trust?
ReplyDeleteToo true. I'd have done the same thing.
ReplyDeleteNuns exude serenity. I might have offered her the walki talki, too.
ReplyDeleteAnd then she could have been in charge, and I could have left for a break :-)
DeleteYeah you really would hope someone would go through all that trouble to scam you for a wheelchair. ;-) Glad you didn't go all Barney Fife with her on the rules.
ReplyDeleteWe've found having the information makes it more likely the person will return the chair and not leave it in a far corner of the mall...
DeleteOh yeah - that makes sense.
DeleteGood for you Kathy!
ReplyDeleteI probably would have done the same thing.
ReplyDelete