Today at the Customer Service desk a woman came up and wanted to buy a mall gift card. I asked her to fill out our form, which has spaces for the amount she wanted on the card and her name, while I logged into the computer. She indicated she wasn't the purchaser, but was doing it for her boss with his corporate card. Whose name should she write?
I told her that per mall policy, the name on the form has to match the one on the card, and the ID that she'd have to show me. Hers wouldn't, so I couldn't sell her the card. She tossed a business card with her name and the company logo on the counter, saying that proved she actually worked at the company-as if that would be good enough. It wasn't. I repeated our policy, but said I’d call my boss, who was at lunch, and see if we could make an exception for her (even though I knew what the answer would be).
The answer was no. I relayed the information, and she said I should call the mall facilities manager, who would recognize her boss’s name and OK the purchase. When I repeated AGAIN I couldn't do it, she snatched everything up and said it was a shame…they tried to support local businesses, but she guessed she’d just go somewhere else where they WOULD let her make a purchase.
I politely smiled as she walked away.
Five years ago today: New Thing #61--Comic Commentary