The most common query is the location of the restrooms. I also get a fair number of questions about getting to the mall's restaurants. Some shops are more popular than others and generate a lot of interest. For example, I quickly learned how to direct people to the computer store.
I don't know why, but sometimes questions seem to come in clusters:
- In one day I had three people ask me if we'd be offering gift wrapping. (The answer is no.)
- Another shift brought three inquiries about bulk candy stores.
- One day, I had two CONSECUTIVE questions about the post office (one on the phone and one in person.)
- And once, over the course of three hours, I had six queries about a clothing store that we don't even have.