Never A Dull Day At The Mall

For the first three hours of my shift at the mall Customer Service desk today I could easily have been replaced by a large directory and automated directions to the nearest restroom.  Just when I thought the day would be completely boring and mundane, the last part of my shift was filled with a series of unexpected events:

• First a woman came up to the desk with her school-age son to report the boy's shoe had gotten stuck in an escalator and one of his big toes was bleeding.  I called Security, which came to clean and bandage the toe and take a report from the boy's mother.

• Not long after Security finished with the first issue, a man came and told me about another problem.  He was with his family in a nearby seating area when a group of girls on the second level began throwing french fries through the railing at them.  Two of the fries hit him on the shoulder.  Once again I called Security, this time to send an officer to where the girls were misbehaving.

• Fifteen minutes later the management office called to tell me one of the store managers was in a tizzy over a maintenance issue.  If she called or stopped by the desk I was to direct her to the office and let them handle it.  (Thankfully, I she didn't.)

Five years ago today: Put A Shine On It