Working at the mall Customer Service desk is always interesting...
Shortly after I started my shift today an older man wearing a dress shirt with a Looney Tunes Taz over the pocket came up and said he had a question about women's clothes stores. He and his wife lived out of town, and came to St. Louis a couple of times a year. Each time they visited, his wife (who was in her upper 70s and used a walker to get around) wanted to shop for clothes at the stores they didn't have back home. She wore a larger Misses size, and wasn't having any luck finding anything she liked. Could I give him some suggestions?
I asked him where they'd already looked. He told me they had Sears, J.C. Penney’s, and Kohl’s at home. “Plus size” stores didn't excite her (so Lane Bryant was out). They’d already tried Macy’s and Dillard’s (no luck), Nordstrom, Saks Fifth Avenue, and Niemen Marcus (too pricy).
I gave him a couple of suggestions in the mall, then Goggled Plus Size Clothing and the mall’s ZIP code. Even though the woman wasn't really a plus size, I figured that would give me stores that had a range of sizes.
I scrolled through the first three pages of hits, giving him the results I thought were pertinent. He wrote everything down, and then asked what search term I’d used so he could recreate it at home. That impressed me; I run into a lot of older people who can’t find their way around a computer, let alone the Internet.
When he left the desk he had a half-dozen places to share with his wife. Hopefully at least one of them will work.
Five years ago today: New Thing #117--Stir it Well
I share that man's pain. If I was nothing but skin stretched over bones I'd still be an X-Large. Shopping is not fun for me.ReplyDelete
It doesn't help that the fashions the past few years have been low cut and tight. I sense that's changing; hopefully will help you.Delete
fantastic how you were able to help out, it seems customer service jobs need great computer skills like yours!ReplyDelete
When I applied for the job, Internet browsing ability was one of the job requirements.Delete
I'm impressed too. I try to keep my parents updated with technology and they are pretty good. Sweet you were able to help him out.ReplyDelete
I'd much rather answer questions like this than "where's the nearest bathroom or the _______ store".Delete