Monday, September 3, 2012

It's Not What You Say, But How You Say It

Today is Labor Day, but the mall was open. I normally work the 9:30-3:00 Monday shift, and today was no different. There were a lot of shoppers, and quite a few of them stopped by the Customer Service desk to ask a question. There were even more phone calls, all but a handful of which wanted to know what our hours for the day were.

After answering the question for the tenth time, I decided to get creative with my response. For the rest of the day, I used different combination of these words and phrases:
We're [open/keeping/closed] [regular, everyday, standard, usual, customary, typical] hours
I felt like a walking thesaurus, but I enjoyed thinking of unique ways to say the same thing over and over.  When my replacement arrived, I cued him in on what to expect.  I know repetitive questions really annoy him, so I figured it was the least I could do.


  1. Labor Day should reward people and the mall should be closed. Although I have to admit to being happy our favorite watering hole was open for lunch.

  2. Good for you for alleviating the boredom and being so kind and polite.

  3. I love doing this with students and their repetitive questions. Makes answering more interesting.