Monday, July 21, 2014

Never A Dull Day At The Mall

For the first three hours of my shift at the mall Customer Service desk today I could easily have been replaced by a large directory and automated directions to the nearest restroom.  Just when I thought the day would be completely boring and mundane, the last part of my shift was filled with a series of unexpected events:
  • First a woman came up to the desk with her school-age son to report the boy's shoe had gotten stuck in an escalator and one of his big toes was bleeding.  I called Security, which came to clean and bandage the toe and take a report from the boy's mother.
  • Not long after Security finished with the first issue, a man came and told me about another problem.  He was with his family in a nearby seating area when a group of girls on the second level began throwing french fries through the railing at them.  Two of the fries hit him on the shoulder.  Once again I called Security, this time to send an officer to where the girls were misbehaving.
  • Fifteen minutes later the management office called to tell me one of the store managers was in a tizzy over a maintenance issue.  If she called or stopped by the desk I was to direct her to the office and let them handle it.  (Thankfully, I she didn't.)
Five years ago today: Put A Shine On It

12 comments:

  1. Wow! haha. I bet the last part of your shift went faster than the first part! I was afraid of escalators when I was little. I hadn't thought of that in ages.

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    1. Escalators are more dangerous than many people think. I've almost lost my balance many times when I'm stepping on them.

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  2. lots of excitement for sure, unfortunately, the unpleasant kind.

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  3. Well I personally think the man telling on the girls about the french fries was a whiner. All he had to do was glare at them and attempt to take a picture. I bet they would have stopped.

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    1. If the shoe had been on the other foot I don't think I would have gone to an authority figure over the incident, but I get paid to help people solve. He asked me to call security; I did.

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  4. it's funny how things can change so quickly after a mental assessment. I like Kenya's comment...

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  5. That poor kid! My mom once got her skirt caught in an escalator, but she didn't call security or anything. She was able to pull it out and didn't require help, thankfully.

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    1. I bet that was scary for your mom!

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  6. Ahhh, summertime brings the gangs of misbehaving middle-schoolers to the mall. Escalators make me nervous. Whenever I see someone with a long dress or a dragging scarf, I'm just certain that the escalator is going to eat them up. Scary!

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    1. Yes, there are a lot more kids in the mall now than there will be at this time next month. Escalators ARE scary!

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  7. I'll never forget the time I was in San Francisco with my 4 year old nieces. We were on the escalator minding our own business when this woman shouted up "HOLD THEIR HANDS FOOL!" We froze. I always wondered what sparked her words. Fear? Bad experience?

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