I received a call today at the mall Customer Service desk from an elderly woman asking for the number for our Discovery Channel store. She explained she'd received one of their electronic chess games for a Christmas present and had a question about it. I had to break the news to her that we don't have that store, nor does any other mall in town.
The woman started laughing and guessed that the person who'd given it to her must have had the game in their closet for a while or had received it and regifted it. I suggested that perhaps it had been ordered online (a process which seemed foreign to her), but she was positive she was correct. The woman was a good sport about the whole thing, and thanked me before she hung up. Her biggest concern seemed to be how to write a thank you note that wouldn't reveal she knew the background of the present.
Later in the day I was curious, so I went to the Discovery Channel Website and searched for "chess". There were no matching results. According to Wikipedia, the Discovery Channel closed all its retail stores in 2007.
The woman WAS right!