Oversoon

Today Son Brian made another trip around the sun.

Since he lives halfway across the country it was hard for Hubby Tony and I to know what type of birthday present to get him. After discussing the matter we decided to make his gift something edible. After all, who doesn't like food?

I would have liked to have sent something homemade, but in the end there wasn't time to pick out a recipe/make it/wrap the item securely so it wouldn't get banged around in the box/find a box to mail it in/get the box to the post office.

I did some research and chose a couple of options from a mail order food company. Tony made the final selection from my list, and I did the ordering. When it came time to choose a delivery date the company offered a range of dates for free shipping. I didn't care for the range, so I paid extra to have the package delivered on a specific date.

Needless to say I was not happy to receive an email three days before my selected date that the package had been delivered. 

I went to the company website to get contact information so I could lodge a complaint, and eventually I found a phone number. The automated system told me "all representatives were busy" because "they were experiencing a higher volume of calls than normal" (which seems to be the stock statement every company uses), but they offered the option to leave my number and have someone call me back.I took them up on their offer.

Fifteen minutes later I was speaking with a sweet-voiced representative. I explained the situation, and she quickly said she would credit my delivery fee. She also asked if I would like an apology note sent to Brian. That wasn't an option that would have occurred to me, but I thought it was a nice thing to do. Before she ended the call, the representative asked if I would like to order anything from their catalog and save 20%. She didn't seem particularly surprised when I told her I wouldn't.

Five years ago: Is It April Or December?