The other day I stopped in an unfamiliar grocery store to pick up several items I'd seen in their ad. Most of them were easy to find, but I couldn't track the last one down. Rather than wandering aimlessly around the store until I found what I was looking for, I got the attention of an associate who was busy stocking shelves and asked her to point me in the direction of the right department.
Instead of pointing me, she stopped what she was doing and walked me to the correct area. While we walked she asked me about my day, and when we arrived at the department she found the item and handed it to me. We talked about how we'd prepare it and what side dishes would go best with it. The associate even took me to the produce department to show me some of the ingredients she was talking about. It was the best customer service I'd had in quite some time.
When I went to check out I found out the associate at the cash register was just as friendly and helpful as the first one had been. She also asked me how my day was going, and told me about a favorite product of hers I should try next time I was in the store. As I left she told me to have a 'wonderful' day; I could tell by the tone of her voice that she meant it. On my way out of the store I passed the Customer Service desk, where the store manager looked me straight in the eye and thanked me for coming in.
When I got home I decided the associates' higher ups needed to know what a good job their employees were doing, so I wrote a letter and emailed it to the store's corporate office. I hope the message filters back down to the store level.
This is my post for Betsy's Random Acts Of Kindness Adventure 2015.
Five years ago today: E-Cycle Me