Wednesday, September 3, 2014

Hush-Hush

There have been a couple of times recently I've had a second job to do at the mall after I clocked out from my job at the Customer Service desk.  On those days I stopped in the mall bathroom to change out of my work clothes, then put my things in the car and came back in to shop 'secretly' in a store.

It's been a little over a month since I signed up with a secret shopper company.  Since then I've evaluated several places.  I'm learning that the vast majority of mystery shopping is done for chain businesses and restaurants.  By contracting with a mystery shopping company the Corporate office can keep tabs on how their branches are doing.  So I report on things like an associate's greeting, the sales team's knowledge, how long I had to wait to be served, and the availability of merchandise.

When I'm on a secret shopping adventure I always feel like I'm acting out a role, but somehow it seems even more clandestine to check up on a store that's not too far from where I do my regular work.  So far everything at the mall's been commendable (which makes me happy; I take a lot of pride in my workplace).

8 comments:

  1. you really enjoy this don't you?

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  2. I once did a secret shopper gig for a dear friend who is a big executive with a giant cosmetic company. After a day of visiting cosmetic counters, I met back up with my friend and addressed her meeting of area managers telling about my experiences both positive and not so positive. I loved it!!!

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    1. Wow--a whole day of shopping for makeup. How fun!

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  3. I think that sounds like a very fun experience!

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  4. I am surprised you aren't recognized since your customer service desk is open for everyone to see.

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    1. I'm sure some recognize me, but since I spend many lunch hours shopping in the mall it's not unusual to see me in the stores.

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