There have been a couple of times recently I've had a second job to do at the mall after I clocked out from my job at the Customer Service desk. On those days I stopped in the mall bathroom to change out of my work clothes, then put my things in the car and came back in to shop 'secretly' in a store.
It's been a little over a month since I signed up with a secret shopper company. Since then I've evaluated several places. I'm learning that the vast majority of mystery shopping is done for chain businesses and restaurants. By contracting with a mystery shopping company the Corporate office can keep tabs on how their branches are doing. So I report on things like an associate's greeting, the sales team's knowledge, how long I had to wait to be served, and the
availability of merchandise.
When I'm on a secret shopping adventure I always feel like I'm acting out a role, but somehow it seems even more clandestine to check up on a store that's not too far from where I do my regular work. So far everything at the mall's been commendable (which makes me happy; I take a lot of pride in my workplace).