Monday, August 19, 2013

If You Can't Trust A Nun, Who Can You Trust?

I answered the phone last week at the mall Customer Service desk. The woman on the other end introduced herself as Sister Susan, an employee of a local home health care company. She was here in the mall with a client; did we have any wheelchairs available for them to use?

We did, and I explained to her where the desk was located. Five minutes later a trim middle-aged woman appeared. By her serene countenance I had no doubt she was the person I'd talked to.

Sister Susan explained she'd left her client sitting on a bench outside Macys and needed to get back to her quickly. Per our desk procedures I asked for an ID before I handed over the wheelchair. Sister started digging through her small shoulder bag and came up empty-handed. She explained she'd left her larger purse in the car; the best she could offer me was a business card.

Our desk has pretty stringent regulations, but we also have some flexibilty. I decided to use my judgement and let Sister Susan have the chair. If you can't trust a nun, who can you trust?

Five years ago today: New Thing #221--Here or To Go?

10 comments:

  1. Did she bring the chair back? I'm kidding! And for sure, if you can't trust a nun then really who can you trust?

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  2. Too true. I'd have done the same thing.

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  3. Nuns exude serenity. I might have offered her the walki talki, too.

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    1. And then she could have been in charge, and I could have left for a break :-)

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  4. Yeah you really would hope someone would go through all that trouble to scam you for a wheelchair. ;-) Glad you didn't go all Barney Fife with her on the rules.

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    1. We've found having the information makes it more likely the person will return the chair and not leave it in a far corner of the mall...

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  5. I probably would have done the same thing.

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