I answered the phone last week at the mall Customer Service desk. The woman on the other end introduced herself as Sister Susan, an employee of a local home health care company. She was here in the mall with a client; did we have any wheelchairs available for them to use?
We did, and I explained to her where the desk was located. Five minutes later a trim middle-aged woman appeared. By her serene countenance I had no doubt she was the person I'd talked to.
Sister Susan explained she'd left her client sitting on a bench outside Macys and needed to get back to her quickly. Per our desk procedures I asked for an ID before I handed over the wheelchair. Sister started digging through her small shoulder bag and came up empty-handed. She explained she'd left her larger purse in the car; the best she could offer me was a business card.
Our desk has pretty stringent regulations, but we also have some flexibilty. I decided to use my judgement and let Sister Susan have the chair. If you can't trust a nun, who can you trust?
Five years ago today: New Thing #221--Here or To Go?